Running a small business means messages come from everywhere: texts from customers, emails from vendors, voicemails, Facebook comments, Instagram DMs, and even Google Business Profile messages and reviews. Instead of juggling half a dozen apps and missing important replies, the Multi-Source Inbox brings them all together in one easy-to-use screen.

Why It Matters

• Faster response times — no more switching between tabs to find the right message.

• Nothing gets lost — every email, text, chat, call recording, or social message is stored in one timeline.

• Professional follow-up — whether a customer texts you, emails you, or messages you on Facebook or Instagram, you can reply from the same inbox.

• Better teamwork — if you have staff, everyone can see the same conversation history and respond appropriately.

How It Works

1. One Inbox for All Channels

   • Connect your business email, phone, SMS, Facebook, Instagram, and Google Business Profile accounts.

   • Every message flows into a single dashboard for quick, organized responses.

2. Simple Conversation View

   • Each customer gets one thread that shows texts, calls, emails, Facebook comments, Instagram messages, and Google messages together.

   • You see the full story of your relationship with that customer at a glance.

3. Built-In Call Recording and Notes

   • Calls are logged automatically.

   • Add notes after each call so you and your team always know the details.

4. Quick Replies and Templates

   • Use prewritten replies for common questions.

   • Send a text, email, or DM in just a click, without switching platforms.

5. Google Review Management

   • See new Google reviews as they arrive.

   • Respond to reviews directly from your inbox.

   • If a review is unfair or inaccurate, you can send a dispute email to Google without leaving the dashboard.

Example in Real Life

• A customer texts you about your business hours. You reply instantly from the inbox.

• Ten minutes later, they email you about an invoice. That email shows up in the same thread.

• The next week, they message you on Instagram. The DM is logged alongside their text and email history.

• Later, they leave you a Google review. You see it in the same inbox, reply immediately, or start a dispute if needed.

This way, you always know what was said, across every channel, and you never miss a follow-up.

Benefits for Small Businesses

• Save time by eliminating app switching.

• Respond to Facebook, Instagram, and Google Business messages from one place.

• Manage Google reviews with ease — reply or dispute without leaving the inbox.

• Look more professional with consistent, fast responses.

• Keep better records of all customer communications.

• Reduce stress knowing everything is in one place and nothing gets lost.

Ready to Simplify Your Communication?

The Multi-Source Inbox is included free as part of the Booqkeeping Business Growth Toolkit. You’ll never need to hunt for a lost message, miss a customer question, or overlook a review again.

Book a Call or Get Started Today to see how it works in action.