The Free Reputation & Review Manager included in your Booqkeeping.com Business Growth Toolkit gives you one powerful system to request, monitor, respond to, and leverage online reviews — all from a single dashboard. No more chasing reviews by hand, switching between platforms, or letting negative comments linger unaddressed.

Every time a customer interaction ends or a job is completed, you can trigger an automated review request via text or email. Their feedback flows straight into your system, surfacing new reviews, alerting you to concerns, and publishing positive comments where potential customers can see them.

Why It Matters

A strong online reputation has become essential for small businesses. According to industry data, most consumers read online reviews before choosing a business — and many won’t consider businesses with less than four stars. With the Reputation & Review Manager tool, you proactively gather and manage reviews, helping you:

• Increase visibility and trust: High-ratings and recent reviews boost your search engine ranking and make your business more attractive to new customers. HighLevel+1

• Capture feedback before it turns into a problem: When you respond quickly to neutral or negative feedback, you show your business cares — reducing damage and improving customer retention. HighLevel

• Drive more referrals and repeat business: Happy customers translate into testimonials and social proof — which generate more trust and more leads.

• Save time and get it right the first time: This tool automates the process so you don’t have to manually ask for reviews, search for them, or track responses.

How It Works

1. Connect your profiles
   Link your Google My Business, Facebook, Instagram and other review platforms so everything flows into one dashboard.

2. Automate review requests
   After a job completes or service is delivered, a customizable text or email automatically asks the customer to rate their experience and leave a review.

3. Monitor and respond
   See all reviews and feedback in one place. Set alerts for new reviews, or filter for low ratings so you can respond promptly and professionally.

4. Display your best reviews
   Embed a review widget on your website that pulls in new positive reviews instantly — turning your reputation into social proof visible to every visitor.

5. Dispute or escalate negative reviews
   If a review is unfair or mistaken, the system helps you trigger a dispute request through Google (or the relevant platform) and track its status. HighLevel Support Portal

Example in Real Life

A home-renovation business uses the Reputation & Review Manager tool. Once a job is finished, the system sends a text: “Thanks for choosing us! Rate your experience!” The customer clicks, gives a 5-star rating and writes a short comment. That review automatically appears on the company’s website via the review widget, and an alert goes to the owner so they can send a personalized thank-you message. Meanwhile, if someone leaves a 3-star comment, the system flags it and the owner reaches out directly to address the concern before it becomes public. The business shows up higher in local Google searches and receives more leads than competitors with fewer reviews.

Benefits for Small Businesses

• Automate your review and reputation workflow — no manual chasing.

• Build a steady stream of positive reviews and social proof.

• Respond quickly to feedback, turning unhappy customers into loyal ones.

• Improve your online ranking and visibility.

• Embed live review widgets on your site — showing recent praise.

• Replace expensive third-party reputation tools with this free integrated system.

Ready to Boost Your Online Reputation?

The Reputation & Review Manager is included free as part of the Booqkeeping.com Business Growth Toolkit.

Contact us today to find out how you can start collecting more five-star reviews and showing your best business face online.